Q. What is the Bath Rugby Seat Exchange?
A - The Bath Rugby Seat Exchange is the Official Seat Exchange Service of the Club, allowing Brisol Rugby Season Ticket Holders to sell their seats for matches at Recreation Ground that they cannot attend and for Season Ticket Holders and Supporters to purchase those additional seats. The service adds significant value for Season Ticket Holders and Supporters and helps maximise attendances at Bath.
Q. What is Seatexchange.com?
A – Seatexchange.com is an online marketplace in which ticket holders can buy and sell tickets to concerts, theatres, sports and all sorts of events. Seatexchange.com provides safe and secure one-stop ticket shopping and works with teams and event owners to make events accessible for all fans.
Q. What is the relationship between Bath Rugby and Seatexchange.com?
A – Seatexchange.com is the exclusive Official Secondary Ticketing Partner and is an Official Sponsor of Bath Rugby.
Q. What do the Season Ticket Holders get back?
The Season Ticket covers 16 games and the Season Ticket Holder will receive the average ticket (i.e. this season - 1/16 of the total Season Ticket value) less the selling fee of 10%, for each match that they sell.
Q. How do Season Ticket Holders sell tickets?
A – Selling tickets on the Bath Rugby Seat Exchange is easy, simply follow the five step process outlined in our Sellers Guide.
Q. How do I know it's safe?
A – The Bath Rugby Seat Exchange offers a guarantee which ensures that the Buyer receives his ticket and the Season Ticket Holder receives payment. Please click here to view the Guarantee
Q. Where can I find the Bath Rugby Seat Exchange?
A – You can find the Bath Rugby Seat Exchange through the Official Bath Rugby website (www.Bathrugby.co.uk) in the Tickets section, or by visiting www.seatexchange.co.uk.
Q. Who can buy and sell tickets?
A – Season Ticket Holders can sell their tickets and all Supporters and Season Ticket Holders can buy tickets.
Q. How can I buy tickets on the Bath Rugby Seat Exchange?
A – Buying tickets on the Bath Rugby Seat Exchange is easy, simply follow the five step process outlined in our Buyers Guide.
Q. What are the fees for using the Bath Rugby Seat Exchange?
A – As per normal industry practice, buyers will be subject to a 15% booking fee added to the listed price plus VAT charges. Season Ticket Holders will be subject to a 10% service fee calculated at the end of the transaction as well as VAT charges. Note that all fees are shown on the final step of the purchase process for fans to verify before confirming purchase.
Q. Are there any buying and selling restrictions?
A – The Bath Rugby Seat Exchange will be open for all first team home games.
Q. Will Cup Games be available on the Bath Rugby Seat Exchange?
A – As the Bath Rugby Seat Exchange is based on allowing Season Ticket Holders to sell their seat for matches they are unable to attend, it will initially only be open for home cup fixtures included in the Season Ticket. However, a limited number of tickets will be available for purchase for all Cup Games.
Q. How many tickets can an individual buy?
A – Each Season Card Holder and Supporter will be able to buy up to six (6) tickets per match on the Bath Rugby Seat Exchange.
Q. How will Buyers receive their tickets?
A - Tickets will be available for collection at The Recreation Ground Ticket Office on the day of the match. Detailed instructions will be forwarded via email.
Q. How do Season Ticket Holders get paid when a ticket sells?
A - Once the sale of the ticket for a match has been confirmed, the Season Ticket Holder must send in their voucher for that particular fixture to the Bath Rugby Ticket Office. Provided this voucher is received by the Club, Season Ticket Holders will receive payment within fourteen (14) days of the match taking place. The voucher is to be received by the Club no later than 72 hours prior to the game. If you sell your ticket between 72 hours and 48 hours prior to the game, the voucher must be received by the Ticket Office 24 hours prior to kick-off. The amount refunded per ticket sold on the Bath Rugby Seat Exchange is calculated as the average match price of your Season [Card / Ticket] minus the Seller Fee of 10% plus VAT. For example:Category: Gold Covered Seating - AdultSeason Card Price: £455.00Average Match Price: £28.44Seller Fee: £2.84VAT on Seller Fee: £0.50Refund per Ticket: £25.10
Q. Can Season Ticket Holders sell their ticket anywhere else?
The Bath Rugby Seat Exchange is the only club endorsed and recommended way to re-sell tickets to Bath Rugby home matches. In addition, it is not permitted in the season ticket terms and conditions to sell tickets in any other way.
Q. How long will a ticket remain listed on the Bath Rugby Seat Exchange for each fixture?
A – All listings on the Bath Rugby Seat Exchange will remain on the site until one of the following takes place:
Q. Will my details be sold or passed on to anyone other than Bath Rugby or Seatexchange.com?
A – No, both Bath Rugby and Seatexchange.com are committed to keeping your data secure and will not distribute or sell any of your details to any third party company or institution. This is confirmed in our Terms & Conditions.
Q. Who can purchase Junior and Senior tickets?
A – Initially, only Junior Supporters will be able to purchase Junior seats, and only Senior Registered Users will be able to purchase Senior seats. Bath Rugby and Seatexchange.com will continually develop the service and welcome feedback via email from supporters on how to make the service better for you.
Q. Why do I have to list Adult and Junior tickets separately?
A – As a Season Ticket Holder, you are able to list all the tickets in your portfolio on the Bath Rugby Seat Exchange for matches that you cannot attend. However, you can only list seats with the same price at the same time.
Q. Why are the prices paid by Buyers and refunded to Sellers different?
A – The Bath Rugby Seat Exchange is designed to ensure that Season Ticket Holders cannot profit from selling their seat to a fellow supporter. We have also ensured that it is not possible to purchase a comparable seat on the Bath Rugby Seat Exchange for less than the Ticket Office price, ensuring that ticket sales are not reduced for any matches. The difference in price is used to pay for the technology and staff required to operate the Bath Rugby Seat Exchange.
