Frequently Asked Questions - FAQ

GENERAL

How do I get started?

Getting started is very simple. Just use the search tools to find the event or events you'd like to attend. Then click on the tickets you're interested in to make an offer or purchase those seats. You'll be asked to create an account during the checkout process.

Are there fees for using Seat Exchange?

Buyers

Seat Exchange handles your transaction and offers a 100% Buyer Guarantee, there is a 10% fee on most transactions, in addition to the shipping and listed ticket price. All fees are shown on the final step of the purchase process for you to verify before confirming your purchase. Please keep in mind that, upon completing your purchase, all sales are final.

View Buyer's Guide

Sellers

It is free to list tickets on seatexchange.com. Once your tickets sell, there is a 15% fee to cover the costs of managing the logistics of your transaction, such as tracking the shipment via FedEx, handling payments to both Sellers & Buyers, and offering customer service. This fee is simply subtracted from your payment which is then paid to you via PayPal within 7 business days after the Buyer receives your tickets. When setting your price, please keep this fee in mind.

View Seller's Guide

If my tickets sell, how will I get paid?

After your tickets are delivered, you will receive your funds via PayPal. PayPal is a safe and secure way of processing payments online. Once we deliver your funds, PayPal can have the payment either sent to you in the form of a check or electronically transmitted into your bank account. You can also have a check sent to you directly from Seat Exchange. To do this you will need to Contact Us with your name, purchase ID#, and address for where the check is to be sent.

Where are your tickets located?

Buyers purchase tickets from a third party; neither SeatExchange.com nor SeatExchange, Inc. is the ticket seller. Thus, Seat Exchange does not have any tickets at its location.

How do I receive my tickets?

After purchasing tickets, the Seller will ship your tickets to your stated Shipping Address using FedEx for secure and timely shipping. Buyers can choose from FedEx 2day (guaranteed by 4:30pm in 2 business days), FedEx Standard Overnight(4:30pm the following business day), and FedEx Priority Overnight(10:30 am the following business day).

How do I use the Quick Search?

Quick Search is a simple tool that Seat Exchange has built to help all users find events faster. Provide as much or as little information as you'd like and then click Find. You will then get a list of all the events that match your criteria. You'll also see the number of tickets available in each price range for that event. After clicking into an event, you can use the Filter Results tool to refine your results even further.

How can I compare events?

Once you've gotten a list of events by doing a Quick Search, just check the box in front of the events you're interested in and click

'Compare'. The next page will show all the tickets that are available for the events you've selected. Again, you can use the Filter Results tool to refine your results even further.

How does 'Make an Offer' work?

Seat Exchange has created an innovative and efficient tool for users to get tickets for the price they want. Whenever you see the 'Offer' button, that means you can make an offer to the Seller of these tickets. This means that even if there's price shown, you can offer an amount that you'd like to pay and see if the Seller will accept your offer. Keep in mind that the offer you make is binding and your credit card will be charged if the Seller accepts your offer. The initial offer exists for 24 hours. Buyers and Sellers must all adhere to the Seat Exchange Guarantee, and its Terms and Conditions.

How does a 'Counter-Offer' work?

If you make an offer to a Seller for some tickets, you may receive a 'Counter-Offer'. In this case, the counter-offer is a binding offer from the Seller to SELL you those tickets at that particular price. The counter-offer from the Seller expires 1 hour from when it was made. As a buyer, you may now choose to accept, decline or counter the counter-offer. If you counter, you have again made a binding offer to buy tickets from the seller for a specific price.

What if I lose or sell my listed tickets elsewhere?

If you lose, sell or give away your tickets before they are sold on Seat Exchange, it is your responsibility to remove them from Seat Exchange's listing immediately.

To remove a ticket listing follow these steps:

1. Go to www.seatexchange.com

2. Click on "My Account" in the upper right part of the page

3. Enter username and password

4. Click the "Selling" tab

5. Click the "Active" tab

6. Click the listing number you need to remove, and then

click "Inactivate".

In the rare circumstance in which a Seller does not honor their obligations to a Buyer, the Seller's credit card will be charged for the replacement value of tickets. Please refer to Seat Exchange's Guarantee for details.

What if I don't see an event I have tickets for?

If you don't see an event that you would like to list tickets for, please Contact Us. New events are added daily, please give us a brief description of the event, including the date, time, venue and any other necessary information.

Why can't I buy tickets 72 hours prior to the event?

Seats listed on Seat Exchange must expire 72 hours prior to the event time. This constraint exists so that tickets can be processed and shipped prior to the event.

What is the 'My Account' section?

My Account is where you can go in and manage all of your information. One of the most important pages in this section is the Action Items page, which is a quick view of anything in your account that needs attention. All previous transactions as a Seller or Buyer are also stored here for easy access. If you need to print a receipt, confirmation page, or shipping label, find your transaction in this section and complete your task.

What if I have large quantities of seats for a variety of events to sell?

If you have a large set of tickets that you'd like to sell, please Contact Us.

Can I pick up tickets in your store?

No, Buyers purchase tickets from a third party; neither SeatExchange.com nor SeatExchange, Inc. is the ticket seller. Thus, Seat Exchange does not have a physical location where you can pick up tickets.

What options exist for shipping?

Seat Exchange uses FedEx for secure and timely shipping. Buyers can choose from FedEx 2day (guaranteed by 4:30pm in 2 business days), FedEx Standard Overnight(4:30pm the following business day), and FedEx Priority Overnight(10:30 am the following business day).

SELLING TICKETS TO AN EVENT

How do I sell tickets to a single event?

Use Seat Exchange's Search tools to browse the site until you locate your event. Once you do, simply click on the 'Sell' link and follow the instructions to list the tickets you'd like to sell.

If you have several sets of tickets for an event, but the seats are in different locations, you will need to list each as a single event.

The only time you can list tickets for multiple events at once will be if the seat location is the same for each of the events. If you'd like to list tickets for the same event, please Contact Us.

How do I sell season tickets?

Season tickets can be defined as the same tickets to different events. The tickets must be in the exact same section, row, and seat for every one of the shows or games. If you have a large set of tickets that you'd like to sell, please Contact Us. In the near future, we'll be developing an easy way for season ticket holders to list their seats for an entire season quickly.

Why does Seat Exchange need my credit card?

Seat Exchange requires a credit card in order to verify each Seller's identity and to protect our Buyers against fraudulent purchases. This information is never shared with third parties and no charges will be applied to your card at this time. In the rare circumstance in which a Seller does not honor their obligations to a Buyer, the Seller's credit card will be charged for the replacement value of tickets. Seat Exchange accepts all four major credit cards: Visa, MasterCard, American Express, Discover.

What are the different sale methods?

Fixed Price, Fixed Price w/Accepting Offers, Best Offer which is No Price w/Accept Offers, and Offer w/Suggested Price.

What does 'Fixed Price' mean?

Fixed Price Listings let you set the selling price of the tickets. You may also opt to accept offers that are below the fixed price you set. If you receive an offer, you have the option to accept the offer, reject the offer or submit a counter offer back to the buyer.

What does 'No Price' mean?

No Price Listings allow you to list your tickets without setting a price. You can then receive offers on the tickets and elect to accept, reject, or propose a counter offer. If you list tickets without a price, you are not obligated to sell the tickets.

What is the 'Suggested/Asking Price'?

The Suggested/Asking Price pertains to tickets that allow offers. The Suggested/Asking Price is the price that the Seller would like to sell the tickets for. You can offer any price you'd like, but remember to offer a reasonable amount, otherwise the offer may be automatically declined.

What is the Face Value?

Face Value is the amount that is written on the tickets. It does not include any fees or service charges that may have been added when the tickets were initially purchased. It is not how much they may have cost you (the seller) to obtain them.

How much should I charge for my tickets?

You will need to review local regulations which may limit the amount you can sell your tickets for. Seat Exchange cannot offer you advice regarding the legalities of pricing your tickets.

You may want to see if there are other ticket listings available for the event you are selling tickets for and possibly determine a price based on the market. You can then make an informed choice and price your tickets competitively. At times, some sellers have unrealistic expectations and will set a price for their listing higher than market value. Listings that are priced reasonably or below market value can be expected to sell fairly quickly.

Additionally, you will want to keep in mind the 15% seller service fee when setting your price.

What does Ticket Type mean?

Ticket Type is determined by looking at your tickets and seeing if they are General Admission or Reserved Seating. The ticket will state whether it is General Admission or it will state an actual section and row.

What details do I need to provide about my tickets?

After finding the event you'd like to list tickets for, you will need to provide all the specifics about the tickets you are listing. Including: Section, Row, Seat Numbers, and Quantity.

What are 'Listing Extras'?

Listings Extras are items that are included with the purchase of the entire set of tickets in the listing. For example, a parking pass.

What are 'Ticket Extras'?

Ticket extras are items that are part of each individual ticket listed. For example, Stadium Club passes, VIP passes, Event Coupons for concessions, etc.

What the listing expiration date?

The listing expiration date is the date that your listing will expire. Seats listed on Seat Exchange must expire 72 hours prior to the event time. This constraint exists so that tickets can be processed and shipped prior to the event.